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Click on the box with the name of your license and check if there is a free license. Navigate in your browser to where вЂњIP_AddressвЂќ is the IP address of the computer with the license server installed.

If you share your license with your colleagues, make sure that the license is not already in use by someone else.

Use вЂњlocalhostвЂќ or вЂњ127.0.0.1вЂќ if thatвЂ™s the computer youвЂ™re working on. They should point to the computer with the V-Ray license server installed.

You should be able to access the status screen of the license server. You can test this by entering in your browser, where вЂњIP_AddressвЂќ is the IP address of the computer with the license server installed. If you obtain your V-Ray license from a license server on another computer, make sure your operating systemвЂ™s firewall or the firewall on the license server computer is not blocking TCP port 30304.If you have your license on a hardware USB dongle, make sure the dongle is plugged in and the dongle driversВ are installed.To log in with the correct account click on вЂњOnline licensingвЂќ -> Enable / Sign In If youвЂ™re logged in with the wrong username navigate to вЂњOnline licensingвЂќ button->Deactivate/ Sign Out to log off.

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Make sure youвЂ™re using the username thatвЂ™s associated with your purchased license or a trial license.

If you use online licensingВ (obtain the license over the internet) you need to be logged in with your Chaos Group username in the license server menu.

If the license server is working correctly, you should be able to see your licenses when you open an internet browser on the license server computer and navigate to its status page вЂ“

Check if you have the license serverВ installed.

If you receive this error, check the topics below, relevant to your license setup:

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In the example below there is one dongle with serial number 10085152 and it does not have an expiration date.This error indicates a problem with V-RayвЂ™s interface licenseвЂ™s availability. The вЂњGlobal dongle expiration datesвЂќ shows a list of all dongles plugged in the license server and their expiration dates (different from license expiration dates explained above). A machine with IP 127.0.0.1 (localhost) is taking one V-Ray for 3ds Max 3.0 license and one V-Ray Render Node 3.0 license. In the example below you can see that there is only one active session. The вЂњActive sessionsвЂќ list shows the IP addresses of all computers currently connected to the license server and the types of licenses they are using. In the example below, you can see that we only have one dongle connected, the serial number of the dongle is 10086152 and it has two V-Ray for 3DS Max license and two V-Ray Render Node licenses. If the license has an expiration date this is also displayed. Here you can see a summary of all available licenses and the serial number of the dongle on which they are placed. The вЂњStored licenses detailsвЂќ is useful when more than one dongle is plugged in the license server.

In the table you can see that we have a Total of two licenses - one is being used (Engaged) and one is available for use (Free)

V-Ray Render Node 3.0 вЂ“ these licenses are used when rendering.

V-Ray for 3ds Max 3.0 вЂ“ these licenses are used from the V-Ray interface inside 3ds Max.

In the example above there are two types of licenses:

In the Total column you can see all the available licenses on the dongle in the Engaged column you can see how many of the licenses are currently being used, and in the Free column you can see the number of the licenses that are currently free. In the вЂњLicenses usage summaryвЂќ section you can see information about the licenses on the license server. The status page shows information about the total number of licenses available to the license server how many of them are engaged and from which IP address they are engaged. Please open the link in a web browser, where is the IP address of the license server. The license server must be running to view the status web page. The V-Ray license server has a web interface that allows you to check its status and available licenses.

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